Contact information
Contact Coastal Basics
We'd love to hear from you. Whether you have a question about a product, need help with an order, or simply want to know more about Coastal Basics, our team is happy to assist.
Customer Support
For the quickest response, please reach out to us through one of our official channels below.
For order enquiries, product questions, delivery assistance, sizing guidance, and general customer support:
WhatsApp: +254714705250
We recommend WhatsApp for time-sensitive order and delivery enquiries.
For product enquiries, styling questions, general questions, and updates:
Instagram: https://www.instagram.com/coastalbasics/
Please send us a DM and our team will get back to you as soon as possible.
For formal enquiries, order concerns, business enquiries, and other matters:
Email: coastalbasics@gmail.com
Please include your order number where applicable so that we can assist you more efficiently.
Order Enquiries
If you are contacting us about an existing order, please include your order number and the name or email address used to place the order where possible.
This helps us locate your order and assist you more quickly.
Customer Support Hours
Monday – Friday: [9:00 AM - 6:00 PM]
Saturday: [I9:00 AM - 6:00 PM]
Sunday & Public Holidays: [11:00 AM - 2:00 PM]
Messages received outside our support hours will be answered as soon as our team is available.
Visit or Collect Your Order
If you offer collection from a physical location, collection details will be provided to customers at checkout or after the order has been confirmed.
Collection Location: Platinum Plaza First Floor SHOP F29
Collection Hours: MON-SAT 10:00 AM - 6:30 PM
Please do not visit a collection location without first receiving confirmation that your order is ready for collection.
Wholesale & Business Enquiries
For wholesale opportunities, collaborations, styling, corporate orders, partnerships, or other business enquiries:
Email: coastalbasics@gmail.com
Please include a brief description of your enquiry and the best way to contact you.
We’re Here to Help
We appreciate every order placed with Coastal Basics and want your shopping experience to be as seamless as possible.
If you have a question that isn't answered in our Shipping Policy, Exchange & Refund Policy, or Terms of Service, please don't hesitate to contact us.
Coastal Basics
Elevated Chic, Sea-Side Style.
WhatsApp: +254714705250
Email: coastalbasics@gmail.com
Instagram: https://www.instagram.com/coastalbasics/